Privacy Policy & GDPR

We consider the protection of personal data as a fundamental commitment of TEX ACCES MCV S.R.L., therefore we will dedicate all resources and efforts necessary to process your data in full compliance with Regulation (EU) 2016/679 ("General Data Protection Regulation" or "GDPR"), as well as any other applicable legislation. Since one of the essential principles of this legal framework is transparency, we have prepared this document to inform you about how we collect, use, transfer and protect your personal data when interacting with us regarding our products and services, including through our website.

We reserve the right to update and periodically modify this Privacy Policy to reflect any changes in how we process your personal data or any changes in legal requirements. In the event of any such changes, we will display the modified version of the Privacy Policy on our website, which is why we ask you to check the contents of this Privacy Policy periodically.

Who we are and how to contact us

TEX ACCES MCV S.R.L. is the commercial name of TEX ACCES MCV S.R.L. a Romanian legal entity, Reg. Com.: J23/3213/2018, CIF: RO16649455, Address: STR. MĂRĂCINENI, NR.22D, PARTER, ORŞ.BRAGADIRU, County: ILFOV Country: ROMANIA hereinafter "TEX ACCES MCV S.R.L." or "us"). In the sense of legislation regarding data protection, we are an operator when processing your personal data.

As we are always open to hearing your opinions and providing you with any additional information you may need regarding the processing of your data, we encourage you to contact the TEX ACCES MCV S.R.L. Data Protection Officer at the email address mariusvisinescu@bustieremedicale.ro or by post or courier at the address STR. MĂRĂCINENI, NR.22D, PARTER, ORŞ.BRAGADIRU, County: ILFOV Country: ROMANIA with the mention: for the attention of the TEX ACCES MCV S.R.L. Data Protection Officer.

What categories of personal data do we process

In general, we collect your personal data directly from you, so that you have control over the type of information you provide us with. For example, we receive information from you as follows:

• When you create an account on any of the websites: www.bustieremedicale.ro, www.maamgarments.ro, www.maamgarments.com, we receive your email address, phone number, name and surname;

• Within your personal page (My Account) on the above platforms, you have the possibility to add additional information, such as: nickname, landline number, date of birth, delivery address, alternate email address, bank card details etc.

• When placing an order, you provide us with information such as the desired product, delivery address, billing details, payment method, phone number, consent to be contacted, etc.

We may also collect and subsequently process certain information about your behavior during your visit to our website to personalize your online experience and provide you with tailored offers. Please refer to the section on processing purposes below for more information.

On our website, we may store and collect information in cookies and similar technologies, in accordance with our Cookie Policy.

We do not collect or process sensitive information, included in the General Data Protection Regulation in special categories of personal data. Furthermore, we do not wish to collect or process data of minors who have not reached the age of 16.

What are the purposes and legal grounds for processing

We will use your personal data for the following purposes:

1. For the provision of services by TEX ACCES MCV S.R.L. for your benefit

This general purpose may include, as appropriate, the following:

• Creation and management of the account within the web platform managed by TEX ACCES MCV S.R.L.;

• Processing of orders, including taking, validating, shipping and invoicing them;

• Resolving cancellations or problems of any kind regarding an order, the goods or services purchased;

• Return of products in accordance with legal provisions;

• Refund of the value of the products in accordance with legal provisions;

Processing your data for these purposes is usually necessary for the conclusion and execution of a contract between TEX ACCES MCV S.R.L. and you. Additionally, certain processing subsumed under these purposes are imposed by applicable legislation, including fiscal and accounting legislation.

2.To improve our services

We constantly strive to provide you with the best online shopping experience. For this, we may collect and use certain information about your buyer behavior, invite you to complete satisfaction surveys subsequent to an order completion or conduct, directly or with the help of partners, market studies and research.

We base these activities on our legitimate interest in conducting business activities, always taking care that your fundamental rights and freedoms are not affected.

3. For Marketing

We want to keep you updated on the best offers for products that interest you. For this, we can send you, through electronic communication channels (email/SMS/etc.) general and themed newsletters, information about similar or complementary products to those you have purchased or shown interest in purchasing, as well as other similar commercial communications, and we can display personalized recommendations on the website. To provide you with information of interest to you, we can use certain data on your buyer behavior (e.g. viewed/added to wishlist/purchased products) to create a profile. We always ensure that these processing are carried out with respect for your rights and freedoms, and that decisions based on them do not have legal effects on you and do not similarly affect you in a significant manner.

In certain situations, we can base our marketing activities on our legitimate interest in promoting and developing our business. In any situation where we use information about you for a legitimate interest of ours, we take care and take all necessary measures to ensure that your fundamental rights and freedoms are not affected. However, you can always request that we stop processing your personal data for marketing purposes, and we will comply with your request as soon as possible.

4. For the protection of our legitimate interests

There may be situations in which we will use or disclose information to protect our rights and commercial activity. These may include:

• Measures to protect the website and users of the TEX ACCESS MCV S.R.L. platform from cyber attacks:

• Measures to prevent and detect fraud attempts, including transmitting information to competent public authorities;

• Measures to manage various other risks.

The general basis for these types of processing is our legitimate interest in protecting our commercial activity, and we ensure that all measures we take guarantee a balance between our interests and your rights and freedoms.

In certain cases, we also justify processing based on legal provisions such as the obligation to ensure the protection of goods and values provided by the applicable legislation in this matter.

How long we keep your personal data

As a general rule, we will store your personal data as long as you have an account on the TEX ACCESS MCV SRL platform. You can ask us at any time to delete certain information or close your account, and we will comply with these requests, subject to the retention of certain information even after the closure of your account, in situations where applicable law or our legitimate interests require it.

If you do not have an account on the TEX ACCESS MCV SRL platform, the general rule is to keep information related to orders for a period of 3 years from the time the order is completed. Similarly, to the previous situation, it is possible to keep certain data even after this period expires, in accordance with applicable law or with our legitimate interests.

We may disclose your personal data to the following categories of recipients, as applicable:

• companies within the same group of companies as TEX ACCESS MCV SRL;

• courier service providers;

• payment/banking service providers;

• marketing/telemarketing service providers;

• market research service providers;

• insurance companies;

• IT service providers;

• other companies with whom we can develop joint marketing programs for our goods and services.

In case of a legal obligation or if necessary to protect our legitimate interest, we may also disclose certain personal data to public authorities.

We ensure that access to your data by third-party private legal entities is carried out in accordance with legal provisions on data protection and information confidentiality, based on contracts concluded with them.

In which countries do we transfer your personal data

Currently, we store and process your personal data within Romania and the EU.

However, from time to time, it may be necessary to transfer certain of your personal data to entities located outside of Romania or the EU. These entities may be located in the European Union or outside of it, including in countries to which the European Commission has not recognized an adequate level of personal data protection.

We will always take measures to ensure that any international transfer of personal data is carefully managed with the aim of protecting your rights and interests. Transfers to service providers and other third parties will always be protected by contractual commitments and, where appropriate, by other guarantees, such as the Standard Contractual Clauses issued by the European Commission or certification schemes, such as the Privacy Shield for the transfer of personal data from within the EU to the United States of America.

You can contact us at any time, using the contact details provided above, for more information about the countries to which we transfer your data and the guarantees we have implemented with regard to these transfers.

How do we protect the security of your personal data

We are committed to ensuring the security of personal data by implementing appropriate technical and organizational measures, in accordance with industry standards.

We keep your personal data on secure servers, using state-of-the-art encryption algorithms and ensuring data storage redundancy.

For payments we use the services of the payment processor Euro Payment Services SRL +40 371 230406, Str. Ion Câmpineanu, nr 11, Bl. Union, etaj 8, camera 803, Sector 1, București, 010031, România.

Any information regarding payments is encrypted using SSL technology.

Despite the measures taken to protect your personal data, we draw your attention to the fact that the transmission of information over the Internet, in general, or through other public networks, is not completely secure, and there is a risk that the data may be viewed and used by unauthorized third parties. We cannot be held responsible for such vulnerabilities of systems that are not under our control.

What rights do you have?

The General Data Protection Regulation will recognize a series of rights in relation to your personal data. You can request access to your data, correct any errors in our files and/or object to the processing of your personal data. You can also exercise your right to complain to the competent supervisory authority or to go to court. Where applicable, you may also benefit from the right to request the deletion of your personal data, the right to restrict the processing of your data and the right to data portability. More information about each of these rights can be obtained by consulting the table below.

To exercise your rights, you can contact us using the contact details provided above. Please note the following points if you wish to exercise these rights:

Identity. We take the confidentiality of all records containing personal data seriously. For this reason, please send your requests for such records using the email address associated with your TEX ACCESS MCV SRL account. Otherwise, we reserve the right to verify your identity by requesting additional information that aims to confirm your identity.

Fees. We will not charge a fee to exercise any right regarding your personal data, except in the case where your access request to information is unfounded, repetitive or excessive, in which case we will charge a reasonable fee in such circumstances. We will inform you about any fees charged before we address your request.

Response time. We aim to respond to any valid requests within a maximum of one month, except in the case where this is particularly complex or if you have made multiple requests, in which case we will respond within a maximum of two months. We will let you know if we need more than one month. We may ask you if you can tell us exactly what you want to receive or what is concerning you. This will help us to act faster and shorten the response time to your request.

Third-party rights. We do not have to comply with a request if it would negatively affect the rights and freedoms of other affected individuals.

Rights and a description of them:

Access

You can ask us:

• to confirm whether we are processing your personal data;

• to provide you with a copy of your personal data;

• to give you other information about your personal data, such as what data we have, what we use it for, who we disclose it to, if we transfer it abroad and how we protect it, how long we keep it, what rights you have, how to make a complaint, where we got your data, if the information wasn’t already provided to you through this notice.

Rectification

You can ask us to rectify or complete any inaccurate or incomplete personal data we hold about you. We may need to verify the accuracy of the new data you provide to us.

Erasure

You can ask us to delete your personal data, but only if:

• it is no longer necessary for the purposes for which it was collected; or

• you withdraw your consent (where the processing is based on consent); or

• you object to the processing and there is no overriding legitimate interest for continuing the processing; or

• the personal data has been unlawfully processed; or

• we are required to do so by law.

We are not obliged to comply with your request for erasure if the processing of your personal data is necessary:

• for compliance with a legal obligation; or

• for the establishment, exercise or defense of legal claims.

There may be other circumstances in which we are not obliged to comply with your request for erasure, although these are the most likely circumstances in which we may refuse such a request.

Please keep in mind that before exercising this right, you should download from your TEX ACCES MCV S.R.L. account and save all documents related to orders made from TEX ACCES MCV S.R.L., whether billing was made to you or to another physical or legal person (such as invoices, warranty certificates). If you do not perform this action before exercising your right to delete, you will lose all these documents and TEX ACCES MCV S.R.L. will be unable to provide them to you as the process of deleting data, including the TEX ACCES MCV S.R.L. account and all associated data, is irreversible.

Restriction of Processing of Data

You may request that we restrict the processing of your personal data, but only if:

• their accuracy is being contested (see rectification section) to allow us to verify their accuracy; or

• the processing is illegal, but you do not want the data to be deleted; or

• they are no longer needed for the purposes for which they were collected, but you need them to establish, exercise or defend a legal claim; or

• you have exercised your right to object, and our verification whether our legitimate grounds override your rights is in progress.

We may continue to use your personal data following a request for restriction, if:

• we have your consent; or

• for the establishment, exercise or defense of a legal claim; or

• for the protection of the rights of another natural or legal person.

Portability of Data

You may request that we provide you with your personal data in a structured, commonly used and machine-readable format, or you may request that it be "ported" directly to another data controller, but in each case only if:

• the processing is based on your consent or on the conclusion or execution of a contract with you; and

• the processing is carried out by automated means.

Opposition

You may object at any time, on grounds relating to your particular situation, to the processing of your personal data based on our legitimate interest, if you consider that your rights and freedoms override this interest.

You may also object at any time to the processing of your data for direct marketing purposes (including profiling), without providing any grounds, in which case we will stop this processing as soon as possible.

Automated decision-making

You can request not to be subject to a decision based solely on automated processing, but only when the decision in question:

• has legal effects concerning you; or

• similarly affects you in a significant way.

This right does not apply if the decision reached through automated decision-making is:

• necessary for entering into, or performing, a contract with you;

• authorized by law and there are appropriate safeguards for your rights and freedoms; or

• based on your explicit consent.

Complaints

You have the right to file a complaint with the supervisory authority regarding the processing of your personal data. In Romania, the contact details of the data protection supervisory authority are as follows:

• National Supervisory Authority for Personal Data Processing;

• 28-30 General Gheorghe Magheru Boulevard, Sector 1, Postal Code 010336, Bucharest, Romania;

• Telephone: +40.318.059.211 or +40.318.059.212;

• E-mail: anspdcp@dataprotection.ro

Without affecting your right to contact the supervisory authority at any time, we kindly ask that you contact us first, and we promise to make all necessary efforts to resolve any problem amicably.

We remind you that you can contact TEX ACCES MCV S.R.L.'s data protection officer at any time by sending your request through any of the following ways:

• by e-mail at mariusvisinescu@bustieremedicale.ro or

• by mail or courier to: STR. MĂRĂCINENI, NR.22D, GROUND FLOOR, TOWN BRAGADIRU, County: ILFOV, Country: ROMANIA

• with the note "attention: TEX ACCES MCV S.R.L.'s data protection officer".